How do we ship in winter?!

Shipping options:

We ship with Canada Post & Purolator. Please add products to your cart to view the available shipping options for your location. At this time, both Canada Post & Purolator have both announced they have removed their one-time guarantee. 

PLEASE NOTE THAT WE OFFER A 72 HOUR HEAT PACK FREE OF CHARGE STARTING NOVEMBER 1ST. IF YOU SELECT A 10 DAY SHIPPING SERVICE THE HEAT PACK WILL NO LONGER BE WARM AFTER 3 DAYS. SELECT AN APPROPRIATE SHIPPING OPTION FOR YOUR LOCATION.

 

Is there a guarantee that my plants will arrive without any frost damage?

We do not offer any refunds, returns, reimbursements of guarantees that your plants will arrive without cold damage from October - April. We STRONGLY suggest you DO NOT ship live plants from October 1st - April. We do not offer refunds, in-store credits or returns on frost damaged plants from October - April.

Please ship live plants at your own risk.

How do we pack shipments with live plants in the winter months (October - April)?

We pack packages as carefully as possible.

We use:

1. Single layered Cardboard boxes
2. Plants are bagged and sealed in a plastic bag
3. Each plant is individually wrapped in newsprint paper
4. A heat pack (up to 72hour) is placed inside the bagged space w/ the plants. (You're welcome to (and strongly encouraged to) purchase additional heat pack(s) for inside your packaging here: shopbraeheid.com/products/heatpack just add a note during checkout to open the heat pack for shipping)
5. All flaps of the box are thoroughly sealed with packing tape or plastic to prevent draft.
6. All box sides, top & bottom are lined with a single layer of thermal insulation.
7. Shipments containing plants are only shipped on Mondays, Tuesdays & Wednesdays to avoid unnecessary delays.

 

 Shop Shipping accessories here:

shopbraeheid.com/collections/shipping-accessories